Terms of Service - Hatchers Quail

This page outlines the Terms & Conditions governing transactions with Hatchers Quail.  Here, you'll find information about our cancellation policy, refund conditions, and delivery terms. Please read carefully to understand your rights and responsibilities as a customer.

Order and Cancellation Policy

At Hatchers Quail, we strive to provide excellent service to all our customers. Orders for quail eggs, live quail, or quail meat can be placed without any minimum order requirement, allowing flexibility for our clients. Should you wish to cancel an order, we kindly ask you to do so as soon as possible. Our cancellation policy allows for order cancellations up until the point of dispatch. Once the order has been shipped, cancellations are not possible. Specific terms related to cancellations are outlined to ensure transparency and customer satisfaction.

Returns and Refunds

We are committed to ensuring the quality of our products and customer satisfaction. As such, refunds are available for products that are damaged or incorrect upon delivery. However, due to hygiene and food safety reasons, frozen products cannot be returned. If you encounter any issues with your order, please contact us promptly to discuss the next steps. Our team is dedicated to resolving any problems you may experience efficiently and fairly.

Delivery and Shipping

Hatchers Quail offers reliable delivery services for all our products, aiming to ensure that they reach you in the best condition. Our shipping policy details the delivery procedures, estimated timeframes, and any applicable charges. We work hard to adhere to these delivery conditions, but please note that external factors such as weather or courier issues may affect delivery times. In such cases, we will communicate any delays promptly and work to resolve them as quickly as possible. Our commitment is to ensure that your products arrive fresh and on time.

Contact Us

For any questions or concerns regarding our terms, please do not hesitate to reach out. We're here to help.